The globalization of financial markets forced bankers to be knowledge-based and be more efficient in managing knowledge in their banking operations. The importance of this function is accentuated further by the call from the Central Bank of Malaysia (Bank Negara Malaysia) to integrate the concepts of knowledge management in banking operations. In this paper, we discuss a research model called: Banking Knowledge Management Model (BKMM), which encompasses knowledge creation, knowledge retention and knowledge sharing and more importantly, how each of these elements can be integrated in enhancing the quality of banking operations. The various components of BKMM are described in detail so as to explain the progress of knowledge management in banking operations. Then, using the BKMM as a reference, two case studies, one of Tiger Bank and the other of the Camel Bank, were analyzed to study the progress of knowledge management application. The contribution of the BKMM is expected to create a culture that promotes and encourages knowledge management to flourish in the banking sector.
